Monday, June 28, 2010

Oh, Oops!

Y'all remember my two consecutive rants about apartment living, right? Imagine my distaste when I'm on my way to take Toby outside this morning in my getting-ready-for-work haste, and there's a never-ending puddle of pee on the floor infront of the elevators. Needless to say, this little scenario resulted in a letter. (Surprised?)

Nothing's worse than when you write a letter in a rush and have a typo that you don't notice until you're looking at a picture of said letter. Blurg.

What this letter SHOULD have said was:

Correction: Nothing's worse than making yourself look like a jackass by posting a letter to your neighbours that unknowingly should be addressed to yourself.

Speaking of letters - I finally got something in the mail from Crest! And then a week and a half later, I got the same thing again! Oops! That's what I get for writing Crest this e-mail:

Hi Amy & the rest of the Crest Team,

If you will recall, about a month ago we were engaged in a dialogue about your product packaging after I wrote in regarding concerns about having repeatedly had your product in an orifice it was not meant to be in - my eye.
Granted, I was a little insulted when I went through mild pains to provide you with photos of the packaging in question, as well as editing those photos to include my commentary and ideas, only to find out that your company treats consumer attachments like biowarfare, and thus you weren't aloud to open them. But I digress.
More recently however it was brought to my attention when discussing the grocery list with my husband that we are due for a new back-up tube of toothpaste (if you believe it, I was never a Girl Scout - but I'm always prepared! I think it's because I'm a virgo - I'm betting your a cancer?)...anyways, since we buy Crest products, it made me think of your company, and I realized I have yet to receive anything in the mail from you. When I looked back at our correspondance, I notice it said 2 to 3 weeks, and yet it's now been 4. I'm curious as to what went wrong here as well as the progress on my issue??? I am an active problem solver and would like to be kept abreast on the matter at hand.
Looking forward to your response,

Although when I found out what they sent? Well....

"Dear Loony,

Thank you for contacting P&G about Crest.
I'm sorry you experienced a problem while using this product and I'm forwarding your unusual report to our Health and Safety Consultants. We appreciate your bringing this matter to our attention.
I want to assure you, all of our products are evaluated to ensure they're safe when used as directed. If you have questions or comments in the future, please call the toll-free number on our poduct package. I hope you enjoy using the enclosed coupon the next time you shop. Thanks again for getting in touch with us.
Crest Team"

Attachment: One coupon for a free tube of Crest toothpaste.

So needless to say I was a little relieved when a second envelope came in the mail. I was thinking "okay, so here's the real gift". False alarm. Just more of the same.
Fully planning on cashing in both coupons (I mean, I did take pictures with elaborate commentary that they didn't even look at) I figured I should ask first to make sure this wasn't some sort of test.

Hi Amy,
Either the second coupon came quick, or the first coupon was just slow because I find myself with two coupons now. If I use them both, is Crest going to come after me for theft or fraud or something?

Looking forward to your response,

To which I got the following response:

Hi Loony,

Thanks for writing back to let us know you received both Crest coupons. Please feel free to redeem both coupons - we would be pleased for you to do so.

Thanks again for following up with us!

Crest Team

Amy is so over me. Either that or she's off on a mental health leave after having to deal with my correspondence.

Also? Mazda has not yet responded to my grand-slam marketing strategy. Ryan seems to think that Mazda and P&G talk. I'm starting to think he may be right.

1 comment:

Anonymous said...

hahahaha you and Ryan are quite the team - and Ryan, paper towl and a poop bag for you next time mister !!